How can homeowners in England resolve housing complaints?
Find out who to complain to about housing problems and the redress schemes available.

This paper sets out the Supporting People policy, intended to fund services to help vulnerable people live independently and first introduced by the Labour Government in April 2003. Initially a ring fenced grant to local authorities of £1.8 billion, it was estimated in 2009 that the net financial benefits of the programme were £3.41 billion.
The Supporting People programme (249 KB , PDF)
The Supporting People programme was launched in 2003 as a £1.8 billion ring fenced grant to local authorities intended to fund services to help vulnerable people live independently.
The level of the grant was reduced in subsequent years, and in the 2010 Spending Review the Government announced that the Supporting People national funding levels would decrease from £1.64 billion in 2010/11 to £1.59 billion in 2014/15.
In 2009, the ring fence was removed from the grant thereby allowing all local authorities to spend their Supporting People allocation as they deemed appropriate. Concerns have been voiced that local authorities are using their Supporting People grant to fund other expenditure – across 152 local authorities, Supporting People funding had been withdrawn entirely from 305 services, and reduced for a further 685 services according to media reports.
The Housing Minister, Grant Shapps, has written to local authorities to remind them of the value of Supporting People spending. In an assessment undertaken for the Department for Communities and Local Government in 2009, CapGemini calculated that the net financial benefits of the programme were £3.41 billion.
The Supporting People programme (249 KB , PDF)
Find out who to complain to about housing problems and the redress schemes available.
A Westminster Hall debate has been scheduled for 4.30pm on 13 May on flooding and planning and developer responsibilities. The debate will be opened by George Freeman MP.
A debate has been scheduled in Westminster Hall for Thursday 8 May at 1.30pm on cold and damp homes. The debate has been sponsored by Alex Sobel MP.