Documents to download

This briefing sets out practical information to help you respond to common personal finance questions. It does not give the full policy background on each point. It covers:

  1. Sources of free financial help
  2. Dealing with complaints about financial services
  3. The Financial Services Compensation Scheme
  4. Bank branch closures
  5. Problems with bank accounts
  6. Banking fraud
  7. Pensions
  8. Mortgage prisoners
  9. Credit scores

Documents to download

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