Documents to download

The subjects covered include:

  1. Sources of free financial help 
  2. How to deal with most complaints: The Financial Ombudsman Service 
  3. Compensation when a firm goes bust: The Financial Services Compensation Scheme 
  4. Bank branch closures 
  5. Problems with bank accounts 
  6. Banking fraud 
  7. Pensions issues
  8. Mortgage prisoners 
  9. Strong customer verification: Using online banking without a smartphone

Documents to download

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