Documents to download

This briefing paper brings together answers to some of the most common questions we receive about the insurance industry and the services it provides. We specifically intend it to help Members of Parliament and their staff to answer enquiries.

The topics include:

  • how insurance is overseen in the UK
  • leading agencies with an interest in insurance, including regulators, watchdogs and industry bodies
  • how to complain about insurance services
  • how to find the right policy
  • developments in ensuring fairness and protecting vulnerable customers
  • insurance and subsidence
  • arrangements for household flood insurance
  • “black box” motor insurance
  • arrangements for driving UK-insured vehicles abroad
  • how insurance has responded to the coronavirus pandemic

Please note that the information in this briefing paper is provided to Members of Parliament in support of their parliamentary duties and is not intended to address the specific circumstances of any particular individual. It should not be relied upon as legal or professional advice, or as a substitute for it.

Documents to download

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