Documents to download

This briefing paper brings together answers to some of the most common questions we receive about the insurance industry and the services it provides. We specifically intend it to help Members of Parliament and their staff answer enquiries.

The main topics include:

  • how insurance is overseen in the UK
  • leading agencies with an interest in insurance, including regulators, watchdogs and industry bodies
  • how to complain about insurance services
  • how to find the right policy
  • developments in ensuring fairness and protecting vulnerable customers
  • insurance and subsidence
  • arrangements for household flood insurance
  • how Brexit might affect insurance arrangements overall.

Documents to download

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