Documents to download

On 17 March 2020, to help combat the coronavirus pandemic, the Foreign & Commonwealth Office (FCO) issued advice against all non-essential overseas travel for British nationals. Travel overseas was effectively brought to a standstill, with hundreds of thousands of UK consumers unable to take their booked holidays. On 4 July 2020 the FCO’s travel advice changed, with exemptions for travelling to certain countries and territories.

Within the UK itself, the first “national lockdown” meant it was impossible to deliver hospitality services. Hotels, B&Bs, holiday parks, campsites etc. were all forced to close to combat the spread of coronavirus. In a statement made to the House on 23 June 2020, the Prime Minister said that as from 4 July 2020, provided that no more than two households stay together, people were free to stay overnight in self-contained accommodation in England, including hotels and B&Bs. Campsites and caravan parks could also reopen from 4 July 2020, provided all shared facilities were kept clean. This advice changed on 5 November 2020, when the Prime Minister announced tougher national restrictions in England.

With the emergence of a new, more transmissible variant of the virus and increase pressure on the NHS, it was announced on 4 January 2021 that England would enter another national lockdown. However, on 22 February 2021, the Prime Minister set out a roadmap to cautiously ease lockdown restrictions in England, the final step being that no earlier than 21 June 2021 all legal limits on social contact would be removed. At the time of writing, the Prime Minister is expected to make a further announcement on whether this deadline of the 21 June can still be met.

Under current Covid-19 restrictions, people can travel freely between England, Scotland and Wales and Northern Ireland. However, the Government has published new guidance for eight areas of England where there are high numbers of the Delta coronavirus variant. The full details on what a person can and can’t do is available at gov.uk/coronavirus. The devolved administrations in Scotland, Wales and Northern Ireland have taken similar steps. Travel advice on the FCO website now states: “to prevent new COVID variants from entering the UK, you should not travel to amber or red list countries”. When returning, the traveller must follow the rules to enter the UK from abroad (except Ireland).

Since March 2020, many constituents have contacted their MP about cancelled overseas and domestic holidays. Understandably, they want to recoup the cost of cancelled flights, holidays, and other bookings (e.g. car hire). For some, particularly those adjusting to a reduced income in the immediate term due to the economic effects of the pandemic, reimbursement may be urgent. Their consumer rights would depend on the type of holiday booked (e.g. whether flight tickets only, an overseas package holiday or a UK based holiday) and the contractual terms and conditions agreed.

Various organisations provide useful online information to consumers about how best to manage and, if possible, recover the costs of, cancelled travel and holiday plans. In particular, the CAA (Civil Aviation Authority), ABTA (the Association of British Travel Agents), ABI (Association of British Insurers), Citizens Advice and GOV.UK websites. Detailed information about travel within the EU is also available on the Europa website.

The focus of this briefing is on the consumer perspective. However, ABTA has highlighted the fact that over 25,000 individuals and businesses have also contacted their MP asking for support to deal with the economic impact of the pandemic on the travel sector.

This research briefing provides an overview of what consumers can expect when their travel or holiday booking has been cancelled, and their legal rights. It is, however, important to bear in mind that the impact of the coronavirus and the Government’s response to it is fast changing and the information contained herein should only be considered accurate at date of publication.


Documents to download

Related posts