Service provision in the event of post office closures

In return for funding for transformation and modernisation, the Post Office is committed to investing in the network, and maintaining a network of around 11,500 branches – there were 11,634 branches at the end of March 2015.  

Post Offices are sometimes closed temporarily. In some cases this has been due to problems associated with network transformation – for example the planned future home of a post office becoming unavailable.  In other cases, reasons are unconnected with transformation – for example where there isn’t anyone who can take on the running of the branch when the incumbent resigns.  When a branch closes in such circumstances, the Post Office should communicate the situation to the local community and stakeholders, and they say they will work to see if they can arrange a re-opening of the facility, where this is feasible.