How to complain about adult social care in England
Information on the steps involved when someone wants to complain about adult social care.
There will be a Westminster Hall debate on loneliness and isolation in elderly and vulnerable people on Wednesday 6 December at 2:30pm. This debate has been sponsored by Derek Thomas MP.
Loneliness and isolation in elderly and vulnerable people (266 KB , PDF)
Loneliness is generally held to describe an individual who has a negative perception of the quality and quantity of their social relationships. Living or spending time alone does not necessarily mean somebody is lonely. Conversely, people can experience loneliness despite having lots of friends or family around them.
The subjective feeling of loneliness is distinguishable from social isolation, which is a measure of the quality and size of an individual’s social network. It is possible to be lonely when in a social network.
The Department for Culture, Media and Sport’s Community Life Survey 2021/22 found:
In June 2022, the Department for Culture, Media and Sport published research investigating factors associated with loneliness in adults in England. Its findings included:
Often feeling lonely or experiencing chronic loneliness has been linked to adverse health impacts, including:
Loneliness can also impact society more generally. For example, there is evidence that lonely people are more likely to be admitted to hospital or have a longer stay, visit a GP or A&E, and enter local authority funded residential care.
In October 2018, the UK Government published A connected society: A Strategy for tackling loneliness – laying the foundations for change, which it described as “a foundation for a generation of policy work”.
The strategy set out several commitments aimed at achieving three core objectives:
The Government has provided updates on the progress made against commitments in the 2018 loneliness strategy in a series of annual reports published since 2020. The fourth annual report was published in March 2023.
The report provided a summary of work undertaken in the previous five years under the strategy’s three objectives and set out Government commitments for the next two years (between 2023 and 2025)
Among other things, the annual report noted that in March 2023, DCMS launched the Know Your Neighbourhood Fund, with up to £30 million of funding. The programme aims to increase volunteering and reduce chronic loneliness in 27 disadvantaged areas of England. The fund will run until March 2025, with funding allocations taking place up until March 2024.
The annual report also said the Government would continue to work with partners as part of the Better Health: Every Mind Matters campaign as part of its work to reduce the stigma around loneliness.
[1] UK Government, A connected society: A strategy for tackling loneliness, October 2018, p14.
Loneliness and isolation in elderly and vulnerable people (266 KB , PDF)
Information on the steps involved when someone wants to complain about adult social care.
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Find out how to make complaints about NHS care and treatment in England.