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The use of non-geographic telephone numbers, such as those beginning 0845, has been controversial – particularly in the context of the delivery of public services by bodies such as HM Revenue and Customs.

Ofcom is consulting on detailed proposals for new tariff principles which are expected to be fully implemented by 2014.

Following a Public Accounts Committee inquiry new Government guidance suggest that the 03 prefix should be the default policy position core public services when a non-geographic number is required.

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