Water bills and rateable values

Members of the public often contact their water company or MP complaining that their water bill is much higher than their neighbour’s because of differences to the rateable value of the properties.

However, rateable values cannot be changed. Opting for a water meter might be the best option for households seeking to reduce their water bill. This note explains this situation.

Please note that some help is available to those struggling to pay their water bill. See the Standard Note on water affordability for more information.