Consumers

The purpose of this House of Commons Library briefing paper is to provide a brief overview of the Consumer Protection from Unfair Trading Regulations 2008 (as amended).

This Commons briefing paper provides information on the main provisions of the Consumer Contracts Regulations. It also outlines other legislation which may regulate distance selling.

This briefing introduces the idea of 'cryptocurrencies' -- what they are, how they work, the benefits and challenges they offer, and how regulators have reacted to them.

This Commons briefing paper attempts to answer some of the most commonly asked questions about solar panels.

This Commons briefing paper considers the Tobacco Advertising and Promotion (Display) (England) Regulations 2010 (as amended) and the Tobacco Advertising and Promotion (Specialist Tobacconists) (England) Regulations 2010 (as amended).

Answers to the most common enquiries about insurance services

This Commons briefing paper provides an overview of the current product safety regime in the UK.

This Commons briefing paper provides an overview of EU and UK regulation of timeshares and other long-term holiday products.

This page provides information on preventing and reporting nuisance calls: unsolicited and unwanted marketing messages; silent or abandoned calls; and spam texts.

Basic information about the UK tax system, the role of the Budget and the annual Finance Bill, key statistics on UK taxes, and sources of useful advice for taxpayers

A consumer's legal rights and remedies when they purchase faulty goods, digital content and services. How to resolve a consumer dispute and where to go for help?

If you’re unhappy about a financial business’s service (or lack of it), there is a clear route for complaints. Please note that it is important to follow this process – if you jump ahead your complaint will almost certainly be rejected for not having followed it.

Arrangements to contain the rising costs of domestic flood insurance through Flood Re, and limitations to the scheme