Documents to download

A significant proportion of the enquiries Members receive from constituents concern housing issues. Many are straightforward and can be answered using readily available information on the internet or in standard publications. This note provides a guide to relevant sources.

Housing Complaints

Local housing authorities and housing associations (registered providers of social housing) have internal complaints procedures. Details can be found on landlords’ websites. As a rule, these procedures should be exhausted before a complaint is taken to the Housing Ombudsman or the Local Government and Social Care Ombudsman. The latter deals with complaints about homelessness, housing allocations, Housing Benefit and home improvement services.

The Renters (Reform) Bill 2023-24 includes provisions to establish a new independent Ombudsman to ensure that tenants in the private rented sector have access to a redress service.

The Library’s constituency casework pages on How to complain about rented housing (England) and How can homeowners in England resolve housing complaints provide further information.

Taking legal action  

Where a complaint does not resolve a problem, the constituent may need professional legal advice and assistance. The Advicenow website has information on seeking legal aid and assistance. There is also a Library briefing on Legal help: where to go and how to pay.


Documents to download

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