How to complain about a financial service
Find out how customers can complain about financial services, and use the impartial, free ombudsman service, without going to the courts.
Social security complaints
How to complain to the Department for Work and Pensions or an organisation providing services on its behalf.
Universal Credit: a checklist before claiming
What people need to know about before claiming Universal Credit.
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Constituency caseworkResearch Briefing
Universal Credit information sources
Key Universal Credit resources for caseworkers.
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Constituency caseworkResearch Briefing
Appealing benefits decisions beyond the First-Tier Tribunal
How people can challenge a benefits decision beyond the First-Tier Tribunal.
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Constituency caseworkResearch Briefing
Challenging benefits decisions
How people who are unhappy with a decision on a benefit claim can challenge the decision.
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Constituency caseworkResearch Briefing
Benefit Cap
What benefits are included in the cap, how it is applied, and who is exempt.
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Constituency caseworkResearch Briefing
How savings can affect benefits
An overview of the capital rules for means-tested benefits, and where to find further information.
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Constituency caseworkResearch Briefing
What benefits might people claim?
How people can find out what social security benefits or tax credits they might be able to claim.
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Constituency caseworkResearch Briefing
Personal Independence Payment
An overview of Personal Independence Payment, including who can claim it and how claims are assessed.
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Constituency caseworkResearch Briefing
Registering as disabled in England
Constituents’ frequently asked questions about registering as disabled and entitlement to benefits.
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Constituency caseworkResearch Briefing
Coronavirus: Claiming benefits during the crisis
What has changed for people claiming benefits during the coronavirus crisis? This page is no longer being updated.