Constituency information: Water companies
Information about water and sewerage companies by constituency, including an interactive dashboard.
New customs rules for trade with the EU
An overview of the changes in trade rules between the UK and EU. It includes information and sources of advice regarding customs, imports and exports.
Coronavirus: Problems with Bounce Back Loans
Some of the problems that have arisen with the Bounce Back Loans scheme (BBLS) and how caseworkers can help businesses to address them.
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Constituency Casework
Coronavirus and insurance
Covid-19 (coronavirus) and responses to it have created new challenges for customers and insurers alike. Responses from governments and insurers continue to emerge and to be updated.
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Constituency Casework
Nuisance calls
This page provides information on preventing and reporting nuisance calls: unsolicited and unwanted marketing messages; silent or abandoned calls; and spam texts.
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Constituency Casework
An introduction to UK taxes
Basic information about the UK tax system, the role of the Budget and the annual Finance Bill, key statistics on UK taxes, and
sources of useful advice for taxpayers -
Constituency Casework
Faulty goods, digital content, services
A consumer’s legal rights and remedies when they purchase faulty goods, digital content and services. How to resolve a consumer dispute and where to go for help?
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Constituency Casework
How do I complain about a financial service, such as a bank or insurance company?
If you’re unhappy about a financial business’s service (or lack of it), there is a clear route for complaints. Please note that it is important to follow this process – if you jump ahead your complaint will almost certainly be rejected for not having followed it.
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Constituency Casework
How do insurers deal with flooding and flood risk?
Arrangements to contain the rising costs of domestic flood insurance through Flood Re, and limitations to the scheme
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Constituency Casework
Water Meters
Water meters are devices that measure how much water is used at a property and allow customers to be charged for water based on their consumption (metered charging).
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Constituency Casework
Who regulates hairdressers?
Information about the current regulation of hairdressers in the UK
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Constituency Casework
Broadband
Information about broadband, including different broadband speeds, technologies available and how to get access to broadband, upgrade the service or get compensation for poor service
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Constituency Casework
Who regulates estate agents?
This page provides brief information about the current regulation of estate agents in England and Wales.
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Constituency Casework
Playing music in public places
Members of Parliament sometimes receive enquiries from constituents asking why their businesses need to pay for different licences to play music in public. This guide provides information about what licensing is needed to play music in public – for instance a B&B, a shop or a pub.
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Constituency Casework
Fireworks: Purchase, possession and use
Since they are explosives, there are strict rules in place in the UK regulating the purchase, possession and use of fireworks
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Constituency Casework
Fireworks: Import, storage and sale
Since they are explosives, there are strict rules in place in the UK regulating the import, storage and sale of fireworks