Research Briefing
Independent Complaints and Grievance Scheme
The House debated the Independent Complaints and Grievance Policy Programme Team’s Delivery Report on 19 July 2018 and agreed a new parliament-wide Behaviour Code. Procedures for making complaints and obtaining support have been put in place. This briefing note reviews the debate, the report, the background to it and subsequent developments. Inquiries by Dame Laura Cox and Gemma White, and the implementation of their recommendations are also discussed.